How Much Does Delivery Cost?
Our standard delivery fee is between $3.99 and $6.99 (depending on your location) per restaurant for orders placed online at PrimeTakeout.com or using the Prime Takeout mobile app. A phone order fee of $1.50 is applied to all orders placed our call center. Minimum orders are required depending on your restaurant choice.
How Long Will My Delivery Take?
The average delivery time is 45 to 55 minutes. Delivery times vary based on traffic, the restaurant's ability to prepare food and weather conditions. We recommend that large orders be placed at least two hours in advance.
What Types Of Payments Do You Accept?
We accept Cash, Visa, MasterCard, American Express, Discover and Company Checks.
Can I Place An Order For A Later Time or Date?
Yes. When ordering on PrimeTakeout.com, you’ll have the ability to select a pickup time for takeout orders or an arrival time for delivery orders. Whether it’s today, tomorrow, next week or months from now, PrimeTakeout.com gives you flexibility for all your meal planning needs. We recommend that large orders be placed at least two hours in advance.
Can I Request Special Instructions For My Order?
For every item on a restaurants’ menu, our ordering system gives you the opportunity to include ‘Special Instructions’. This will ensure that the restaurant prepares your meal with the attention it requires. Please be aware that some restaurants do not allow substitutions.
Can I Order Beverages?
Most restaurants offer a variety of berverages. Also, PrimeTakeout.com offers a variety of 2-Liter Coke products.
Am I Able To Tip My Mobile Waiter?
Our system allows you to add gratuities to your order prior to checking out. If you would prefer to give a cash tip at the time of delivery, that option is also available. All tips go directly to your Mobile Waiter, so please be considerate of their efforts.
Who Should I Contact For Customer Service?
Can I Change My Information After I Register For An Account?
Yes. You can modify your information at any point after registering with PrimeTakeout.com by clicking on the ‘My Account’ tab after you are signed in.
How Do I Redeem A Gift Certificate Online?
When you are ready to enter your payment method on the checkout page, you will have the opportunity to enter the gift certificate code. The amount will be deducted from your order total, and any remaining balance can be paid with credit card.
Prime Rewards Points Terms & Conditions
Orders earn 1 points for every eligible $1 spent. Points are not awarded on redeemed awards, coupons, discounts, gratuity or sales taxes. Only the customer's account placing the order will be credited with points. Points are only awarded after the time your order is made and paid for, and cancelled orders will not be counted. Prime Takeout is solely in charge of your point total and you may access your points total at anytime through our website. You may redeem your accumulated points online at PrimeTakeout.com by logging in to your account and visiting your rewards page. Your Prime Rewards points hold no monetary value and may only be redeemed for the rewards listed on PrimeTakeout.com. If Prime Rewards points are not used or an account becomes inactive after 1 year, Prime Takeout reserves the right to terminate the account and all associated rewards points. Prime Takeout reserves the right to modify and/or discontinue this program at any time with 14 days notice. Use of the Prime Rewards program constitutes acceptance of these terms and conditions.